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965/2023-2428-03-2024
Chennai
DO NOT MISUSE ALARM CHAINS IN TRAINS”- An appeal to passengers


“DO NOT MISUSE ALARM CHAINS IN TRAINS”- An appeal to passengers

Proper grievance redressal mechanism to be used for deficiencies in services o­n-board

Southern Railway has registered 2362 cases for unauthorised alarm chain pulling in FY 2023-24 (till date)

Southern Railway appeals to passengers to avoid pulling alarm chains in trains for trivial reasons and it has to be resorted to o­nly during emergency situations. Alarm chains are provided in trains for passengers facing safety or security issues to attract the attention of loco pilot and guard of the train.


Pulling of Alarm Chain, without reasonable and sufficient cause is a punishable offence under Section 141 of Indian Railways Act, 1989. The penalty includes imprisonment up to o­ne year or fine or Rs.1000/ or both.


Alarm Chain Pulling (ACP) is adjudged as o­ne of the major factors for the delayed operation of trains services, pan-India.  Any unusual stoppage of a train will not o­nly affect the punctuality of that particular train, but also of all the trains running behind it besides consuming the valuable time of Rail passengers. It is observed that there are many instances of resorting of Alarm Chain Pulling by non-travellers o­n board who have actually come to send off their kith and kin but have failed to deboard o­n time before the train depart and this causes inconvenience to co-passengers as well as impacting the punctuality of trains.


Though the Indian Railways is striving hard to maintain the punctuality of trains, incidents of Alarm Chain Pulling (ACP) in trains continues to affect the punctuality of train services

.

Southern Railway is operating, o­n an average, 1200 Mail/Express trains daily, apart from 609 EMU/MEMU Suburban trains daily carrying 19.38 lakh passengers daily.  During the year 2023-24 (till date), Southern Railway had registered 2,632 cases for unauthorized Alarm Chain Pulling and in this, 2,618 persons have been arrested and prosecuted with a fine amount of Rs.15,45,165/- collected from them.


Railways appeal to the travelling public to refrain from alarm chain pulling to maintain the punctuality of trains. In case of any emergency or grievance, the traveling passengers should first inform the Traveling Ticket Examiner in charge of the concerned coach for necessary redressal.  Also, rail users are advised to contact RailMadad Helpline 139, which is a o­ne-stop solution for all rail-related complaints and grievances. RailMadad App can also be downloaded by Android/ios users through the App store.

RailMadad may also be accessed through its website link

https://railmadad.indianrailways.gov.in/madad/final/home.jsp

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(M.Senthamil Selvan)
Chief Public Relations Officer




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