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639/2022-23 10-02-2023
Quit the Queue! Use UTS Mobile App to book tickets at your fingertips!

Quit the Queue! Use UTS Mobile App to book tickets at your fingertips!

UTS app facilitates ease of booking Unreserved, Platform and Season tickets

50.75 lakhs tickets booked and 2.51 crores passenger traveled using UTS Mobile app during Apr – Jan 2023

Improved geo-fencing features, QR code facility are new features

With a move to benefit the modern daily commuters who increasingly rely o­n smartphones and digital means, UTS Mobile Application was launched in Southern Railway in April 2015 in the Chennai Suburban network.  Backed by Government of India’s ‘Digital India’ initiative,  UTS mobile app is now available pan-India for booking Unreserved tickets, Platform tickets and purchase/renew Season tickets pan-India.  Supported by Android, ioS mobiles and Windows, the UTS mobile app can be easily downloaded from the Play/App store and accessed for booking tickets, both o­n paper and paperless modes. 

Significantly, indicative of the increased usage of digital means for ticketing, the UTS mobile App witnessed a steady growth in bookings during the 10 month period from April to Jan 2023.  During this period, over 50.75 lakh tickets have been booked o­n UTS mobile app and 2.51 Crores of Unreserved passengers have experienced this hassle free ticketing facility.  During the said period, the revenue generated from UTS Mobile app bookings stood at Rs.24.82 Crores.

Features of UTS Mobile App

·The ‘UTS o­n mobile’ application enables booking and cancellation of unreserved tickets, issue and renewal of season and platform tickets, check and load R-wallet balance and helps maintain user profile management and booking history.

·The passenger can opt for payment through debit card, credit card, net banking mechanism and UPI.

·A 3% bonus is provided for the recharge value at the time of recharge of R-wallet.

·The tickets can be obtained in both Paper and paperless mode. The ticket opted in paper mode can be printed at UTS counters or at the ATVM kiosks at Journey Commencing Station.

·A dedicated Railway Mobile ticketing call centre is functioning in Chennai division to resolve issues o­n UTS App login, R- wallet and Handset change, which can be contacted through Rail Passenger Helpline 139.

Recent passenger-friendly upgrades

·Now, unreserved tickets can be purchased beyond 15 meters and within 5 Km from journey commencement station in case of suburban stations, while beyond 15 meters and within 20 Km from journey commencement station in case of non-suburban stations

·Now,  paperless or printout type tickets can be booked even while the user is in the originating station concourse provided beyond 15 meters away from the geo-fencing point.

·Tickets can also be quickly booked via QR Booking option o­n UTS Mobile app.  The QR code pasted at the originating railway station is to be scanned by the user.  o­nce scanned, the destination station details can be entered and payment be made immediately through railway wallet, UPI, debit or credit card or net banking. 

·On the concourse/booking office area also, using the QR code scanning method, paperless UTS tickets can be booked if the passenger is in any suburban station. The QR code for each station is pasted o­n a poster displayed at all booking offices in Chennai suburban area.

Easy Steps to download UTS app and book tickets

·The 'UTS o­nmobile' application is very handy, free and is available for ios, Android and Windows smartphones. Users can download this app from Google Play Store, Windows and Apple store free of cost. 

·First the passenger will have to get the registration done o­n the UTS app by providing his/her mobile number, name, Date of Birth, Password, Gender

·Upon successful registration, Railway Wallet (R-Wallet) will be created automatically with zero balance to the passenger. There will be no extra cost for creating R-Wallet. 

·The R-Wallet can be recharged through UTS app, at any of the UTS counter or through the recharge  option available in the below website:

·Paperless Ticket: The passenger can travel without taking a hardcopy of the ticket. Whenever Ticket Checking Staff asks for a ticket, the passenger will use the 'Show Ticket' option in the app. 

·Paper Ticket: The passenger can book tickets through the mobile app. o­n booking of ticket, he/she will get Booking ID along with other ticket details. The booking details will also be available in booking history. The booking ID will also be conveyed through an SMS. 

·After booking Paper ticket, Passenger can go to the journey originating (source) station to take ticket print out from any of the ATVM there, by entering his/her registered mobile number and booking ID

·Season tickets can be issued /renewed from a mobile application and it will be valid from the current ornext day of booking the ticket.

In both paper and paperless UTS tickets, no advance ticket booking is allowed. (i.e.) the journey date will always be the current date. The journey should commence within o­ne hour.  In case a passenger is not able to show the ticket o­n mobile when demanded by Ticket checking officials, then it will be considered as ticketless travel. 

Rail users are requested to extensively use UTS mobile app for hassle-free booking of unreserved, platform and season tickets in a short span of time while long queues during peak hours can also be avoided.


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(M.Senthamil Selvan)
Chief Public Relations Officer

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