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161/2021-22 30-06-2022
Southern Railway conducts 15-day intensive drive to ensure Cleanliness and availability of adequate passenger amenities in trains

Southern Railway conducts 15-day intensive drive to ensure Cleanliness and availability of adequate passenger amenities in trains

As part of the special drive, higher officials of SR will conduct a series of o­nboard inspections and surprise checks

                                                                   General Manager does surprise inspection of Navjeevan Express at Dr MGR Chennai Central and reviews the o­nboard facilities today

Indian Railways takes all out efforts to resolve the complaints of passengers regarding passenger amenities and cleanliness.  Every endeavor is made to resolve rail-related issues, brought to the notice of Railways by passengers during journey, in the minimum possible time.

In Southern Railway, the Officers and supervisory officials have been regularly conducting inspections and surprise checks to ensure the availability and functionality of various passenger amenities o­nboard trains and at stations.  Cleanliness of coaches is accorded top priority.  As part of the 15-day intensive drive, inspections and checks will be conducted by higher officials of the level of Principal Head of Departments and HODs of Mechanical department, DRMs and Branch officers in the division to ensure effective cleaning of coaches, toilets, availability of o­n Board Housekeeping Services (OBHS), availability of water in coaches, quality of linen and other touch-and-feel items.   The drive started from 27th June, 2022 in all the divisions of Southern Railway.

In this connection, Shri B.G.Mallya, General Manager, Southern Railway conducted a surprise o­nboard inspection of T.No. 12656 Dr MGR Chennai Central – Ahmedabad Navajeevan Superfast Express today, ahead of its departure.  He was accompanied by Shri Ganesh, Divisional Railway Manager, Chennai Division and senior officials.  GM inspected the Unreserved Coaches and took stock of the amenities.  In AC coaches, the General Manager inspected the touch and feel items. He ensured the functionality of AC and the temperature setting in the coaches as per guidelines. Further, he inspected the Pantry Car, reviewed the cleanliness and checked the functioning of various electrical fittings in the coaches. The General Manager interacted with the passengers of the train and received their feedback.  o­n the spot redressal of complaints were done, wherever possible. 

Similar inspections will be done by higher officials throughout the 15-day intensive drive, across Southern Railway.  Mechanical department has nominated a Senior Section Engineer in RailMadad Special Cell for quick redressal of complaints in connection with coach cleanliness, toilet cleanliness, Water availability in coaches, enroute watering and any other amenity fittings/deficiencies attention.

Rail madad: A Robust Grievance Redressal mechanism

RailMadad is a dedicated portal for redressal of grievances where Rail Passengers can lodge complaints and record their suggestions/grievances regarding various passenger amenities in Trains/railway stationsThe registered complaints/grievances are immediately transferred to the concerned Division/ Department and controllers monitoring the complaints attend to the grievances by coordinating with the o­nboard/ Station staff to ensure comfortable journey of passengers.

The link to the website of RailMadad is :

Alternatively, passengers can also call 24*7 Helpline 139 for all complaints and enquiries or send SMS to 139.   RailMadad app can also be downloaded by android and iOS users. 

As a passenger-centric organization, Southern Railway reinforces its commitment to the service of passengers.  Southern Railway also appeals to Passengers to cooperate with Railways in maintaining high standards of cleanliness in trains and at railway stations. 


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