Southern Railway appeals to passengers to avoid pulling alarm chains in trains for trivial reasons and it has to be resorted to only during emergency situations. Alarm chains are provided in trains for passengers facing safety or security issues to attract the attention of loco pilot and guard of the train.
Pulling of Alarm Chain, without reasonable and sufficient cause is a punishable offence under Section 141 of Indian Railways Act, 1989. The penalty include imprisonment up to one year or fine or Rs. 1000/ or both.
Alarm Chain Pulling (ACP) is adjudged as one of the major factors for the delayed operation of trains services, pan-India. Any unusual stoppage of a train will not only affect the punctuality of that particular train, but also of all the trains running behind it besides consuming the valuable time of Rail passengers. Though the Indian Railways is striving hard to maintain the punctuality of trains incidents of Alarm Chain Pulling (ACP) in trains continues to affect the punctuality of train services.
Southern Railway is operating, on an average, 1303 Mail/Express trains daily, apart from 640 EMU/MEMU Suburban trains daily by carrying 22 lakh passengers daily. It may be noted that during the year 2021-22 (till date), Southern Railway had registered 1369 cases for unauthorized Alarm Chain Pulling and in this, 1043 persons have been arrested and prosecuted with a fine amount of Rs.7,11,066/- collected from them.
Railways appeals to the travelling public to refrain from alarm chain pulling to maintain the punctuality of trains. In case of any emergency or grievance, the traveling passengers should first inform the Traveling Ticket Examiner in charge of the concerned coach for necessary redressal. Also, rail users are advised to contact RailMadad Helpline 139, which is a one-stop solution for all rail-related complaints and grievances. RailMadad App can also be downloaded by Android/ios users through App store.
RailMadad may also be accessed through its website link https://railmadad.indianrailways.gov.in/madad/final/index.html
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